Director/Client Care Manager & Complaints Officer
232 Breck Road
Civil Litigation & Personal Injury
How long have you been with Paul Crowley & Co?
What area do you specialise in?
I specialise in Personal Injury, general Civil Litigation and Commercial Litigation matters.
I have a particular interest in high value and complex personal injury claims arising from road traffic accidents, accidents at work and slips, trips or falls. Whilst I deal with general civil and commercial litigation matters the majority of my caseload includes claims for personal injury and ranges from anything from soft tissue injuries, broken bones and psychological conditions through to more serious and life changing injuries which may affect my client’s future ability to work.
I also represent social housing tenants in claims for disrepair against housing associations. I feel strongly when it comes to ensuring social landlords restore my client’s homes to their original habitable state and I work hard to maximise the compensation payable from said landlords for allowing the property to fall into disrepair in the first place.
What do you enjoy most about your job?
I most enjoy negotiating high value settlements and successfully concluding protracted litigation. I am passionate about fairness and justice, holding strong values and beliefs both personally and professionally so there is no better feeling than getting a good result for my client.
What are your ambitions?
Having been appointed a Director of the firm my ambitions are to build on the success of previous years and continue to grow and develop the business as a whole, and I am hopeful that through my role as the firm’s Client Care Manager & Complaints Officer I can help improve the service that we provide to our clients.
What do you like to do in your spare time?
I am a Liverpool season ticket holder and as such a lot of my spare time involves football. Aside from that I spend a lot of time either eating out or trying to work off all the extra calories.