/What Our Clients Say
What Our Clients Say2017-11-29T15:26:12+00:00

What Our Clients Say

I would just like to say a MASSIVE MASSIVE thank you to Mr Daniel Griffiths of Paul Crowley Solicitors (Personal Injury), who through their hard work, successfully managed to settle my claim with a good decent offer, in which I was really really made up with. The work effort that was put in for my claim and the way it was handled was very professional and very efficient from the start of my claim, right up to my offer of settlement. I would like to urge others strongly to go through Paul Crowley & Co Solicitors. Yours thankfully one very very happy man.

DM, Liverpool

Dear Jennifer (Carr) and Victoria (Botham), thank you for all your hard work, I know I am not the easiest client you have had and I do apologise for venting my stress. You guys have been superb and a credit to Paul Crowley.

PJ, Wallasey

Jane (Butterworth) A personal word of thanks for your efforts personal and professional. I have not had the experience of selling property before and am now much enlightened!
Thank you both for your determination and cheery encouragement. With kind regards PK

PK, Liverpool

Jennie Harrison superb! Thank you to Jennie (Personal Injury) for collecting the pieces left from the previous solicitors and for putting everything right. Good speed.

BN, Liverpool

Excellent Kevin (Smyth) and thank you for everything you have done for me.

JC, Liverpool

Colette (Crowley) and Ruth (Eardley) are excellent. I have found both Colette and Ruth to be very helpful, polite and reassuring about any worries I’ve had about my claim.

FD, Liverpool

Hi Angela (May) and John (Corkill), I’ve just got back from work and been to the house and we would just like to say a little thank you to you both for all the help during the purchase of our home.

PS, Liverpool

Colette Crowley, Head of Clinical Negligence at leading Liverpool law firm Paul Crowley & Co has successfully settled a £17,500 compensation claim for her client.

Clinical Negligence Department, Paul Crowley & Co

Daniel Griffiths (Personal Injury) excellent service.

NA, Liverpool

Chloé (Private Client) is a great asset to your company, very professional.

Mr and Mrs H, Liverpool

As a client in need of a Family law firm, I felt confident enough to allow Paul Crowley & Co to act on my behalf. Safe with Jennifer (Carr) and Victoria (Botham) from the firm and the team throughout.

MT, Liverpool

Colette Crowley (Clinical Negligence) a great service has been provided. Very professional and keeps me updated on everything. Very caring and understanding.

MM, Liverpool

Colette Crowley (Clinical Negligence) and her team are doing an excellent job!

RM, Liverpool

Dear Jennie (Harrison), I hope you are in good health and good spirit. Finally this is good news: that has been fulfilled with tenacity and professionalism. I hope you have a great weekend. Thank you, thank you again. Best wishes Mr B N

Mr BN, Liverpool

Dear Jane (Butterworth), Many thanks for all your help and from Nicky Fielding too regarding the sale of our property. From the time of instruction to completion I was always kept informed of the progress and any enquiries that I had were always replied too immediately… I have no hesitation in recommending Paul Crowley Solicitors to friends etc. Many thanks for everything.

KB, Liverpool

Ruth Eardley (Clinical Negligence) is always prompt at replying to emails and phone calls, she keeps me up to date. She has always been polite and courteous.

Mrs M, Liverpool

Colette Crowley (Clinical Negligence) has been fantastic since she has taken over my case. She has kept me fully updated and answered any question or concerns I have had. She really has put my mind at rest.

Mrs M, Liverpool

Colette Crowley (Clinical Negligence) has been very informative and I have great confidence in her that she will do her utmost to get the best result for my case. She is also down to earth which makes her easier to talk to.

Mrs DR, Chester

I would firstly like to thank Mike Fogerty (Crime) for everything he has done for my husband. He was honestly amazing every time we phoned he got back to us straight away. He was so truthful and honest the whole time, I would definitely recommend him to everyone! Plus the receptionist was very lovely every time I rang and it was a lot! Ha it didn’t bother them at all they were more than happy to help every time!

KB, Liverpool

Hayley Webster, Holiday Illness solicitor at Paul Crowley & Co Solicitors, settles clients compensation claim for  £2,700.

Holiday Illness Department, Paul Crowley & Co

Megan (Clinical Negligence department), has been great keeping myself and my wife constantly updated, you feel she is on your side.

Mr R, Liverpool

Both Natasha Booth and Chloé Welsh (Private Client) were very caring and understanding, very professional and always had time for me and my brother.

Mr R, The Wirral

Megan Santangeli-Ball, clinical negligence solicitor at Paul Crowley & Co Solicitors, has successfully secured a £4,000 compensation claim for her client, who was prescribed the wrong medication.

Clinical Negligence Department, Paul Crowley & Co

Good morning Mr Crowley and Mr Barnes,

I just wanted to send you both a quick email to highlight the professional and diligent work of Nicola Stevenson (Conveyancing Assistant Property Department).

Whenever I have called Paul Crowley & Co Solicitors, Nicola’s general manner and desire to help has been very reassuring and refreshing.

I am thankful you have someone like Nicola at your firm and I wanted to pass on my appreciation to her bosses.

JW, Liverpool

Excellent service from Jane (Butterworth) and Nikola (Fielding).

Mr T, Liverpool

May I take this opportunity as a client to thank you all. Thank you Jennifer (Carr) as my Solicitor for your personal input of professional expertise, polite care and manner, and thank you also to Barrister Victoria Roberts, who gave her expertise and polite care and manner in supporting me with my case and to your colleague, Jane (Butterworth) who gave the same professional manner of support. Thank you to all persons and departments who have managed my case as a client of Paul Crowley & Co. Yours sincerely MT

MT, Liverpool

All staff involved were polite and professional at all times.

J, Liverpool

Jane (Butterworth) and her staff… EXCELLENT

Mr C, Liverpool

Hayley Webster, Holiday Illness solicitor at Paul Crowley & Co Solicitors, settles families compensation claim for almost £15,000.

Holiday Illness Department, Paul Crowley & Co

Natasha (Booth) and Chloé (Welsh), excellent service, thank you both.

Mr & Mrs F, Liverpool

Dear Jane (Butterworth) and Nikola (Fielding), Just a short ‘THANK YOU’ message to acknowledge all your hard work in accomplishing the sale of our flat. We greatly appreciate all you did for us and would have no hesitation in recommending you both and your firm.

Mrs T, Woolton, Liverpool

Dear Mrs Butterworth, Thank you for your letter of 27th June, and may I take this opportunity to thank you for your assistance in this matter.

Mrs C, Liverpool

To Jane (Butterworth),

Thank you so much for helping us to finally own our forever home.

We still can’t believe we are finally home owners for the first time!

Thanks again you’re a superstar!

Miss M and Mr L, Liverpool

Megan Santangeli-Ball, clinical negligence solicitor at Paul Crowley & Co Solicitors, has successfully settled her client’s claim for £100,000, who was misdiagnosed with diverticulitis.

Clinical Negligence Department, Paul Crowley & Co

To Jane (Butterworth), 
Thank you so much for all your help, brilliant advice and patience. 
Biggest of thanks!

Miss D, Wigan

I appreciate all the hard work you Megan (Santangeli-Ball), have put into this.

Mrs B
Hi Jane (Butterworth) I just wanted to say thank you for everything, you’ve been amazing. I hope never to move house again, but I would highly recommend you to anyone else. Thanks J.
JB, Liverpool

Good morning Jane (Butterworth), I want to thank you for your kind attention and understanding during the rather unexpected and lengthy sale of the house. I appreciate the professional way you conducted the process considering the complexity of our situation and the need for discretion. My very best wishes, J.

J, Liverpool

To Megan, Thank you for all your hard work in chasing my claim up, thank you so much.

V, Liverpool

Hayley Webster, Holiday Illness solicitor at Paul Crowley & Co Solicitors, successfully settles clients compensation claim for almost £20,000.

Holiday Illness Department, Paul Crowley & Co

Megan Santangeli-Ball, clinical negligence solicitor at Paul Crowley & Co Solicitors, successfully settles clients compensation claim for £11,000.

Clinical Negligence Department, Paul Crowley & Co

That’s fantastic Chloe (Welsh) you and your firm are a real credit, the service I have received has been second to none I can’t thank you enough. All the best M.

M, Tipton

Brilliant, helpful service today. Thank you

G, Liverpool

I am really pleased with all the help Paul Crowley & Co provided throughout the claim. I was extremely nervous about bringing a claim for compensation especially attending Court. Hayley and the Holiday Illness team made me feel at ease and reassured me throughout the process. I am happy that I have now been compensated for the ruined holiday and would highly recommend Paul Crowley & Co Solicitors.

Miss H, Liverpool

Nicola (Stevenson) was very helpful, explained everything clearly.

MS, Liverpool

Hello Jennifer (Carr) You have been a fantastic solicitor. I am glad it is time to close my case. Your professional guidance has allowed me to move forward positively. Kind Regards A

A, Liverpool

Hi Jane (Butterworth), Sorry I haven’t been in touch, it’s been a manic week ripping kitchens out etc., but I just wanted to say a massive thank you for all your help in buying our new home, we love it. Not sure we will be selling or buying again anytime soon but we would definitely come to you or recommend you to anyone who is. Hope all is well with you and thanks again. xxx

LF and MK, Liverpool
“We have been grateful for the support of Paul Crowley and Co over the last few years. Their generosity has helped make Christmas a special time for our children.”
WPS, Liverpool

Very happy with the service would definitely recommend to a friend, service has been professional throughout and would like to add the initial contact with Terry in Runcorn shopping centre was friendly and informative and was particularly happy that Terry took the time to meet her at  Morrisons car park where the accident happened as this was important to her to be able to go over all the details fully. 100% satisfactory service.

MW Runcorn

★ ★ ★ ★ ★

5 Star

PD Liverpool

★ ★ ★ ★ ★

Great firm who expertly supported us through buying our home. Knowledgeable, prompt, professional. Would highly recommend.

Mr BF Liverpool

★ ★ ★ ★ ★

Great service always kept in the loop. I dealt with Jane and she was always polite and did everything she could for me. Very pleased with the service I received. Thanks x

HG Liverpool

★ ★ ★ ★ ★

Great service during our matter. Jane (Butterworth) was committed, communicative, confident and reassuring throughout the process. She was always polite, informative and good humoured and did everything she could for us. Very pleased overall and would recommend this local firm.

Mr JB Liverpool
Hi Jen, (Jennifer Carr)
Court went really well this morning and I’d like to thank yourself and Kathryn for your work on the case.
Many thanks.
DS Liverpool

★ ★ ★ ★ ★

I found Paul Crowley Solicitors clear and attentive to my needs during my incident. Information was clear and I was kept informed throughout the entire process.


Linda (Woods) Thank you so much for everything that you have done for us – you are brilliant x

Mr & Mrs P, Liverpool

To Derek (Dawson) Many thanks for your wonderful advice and support. Best Wishes

L & S Liverpool

I found all staff members extremely helpful, I was particularly impressed with Jane Butterworth who I found to be extremely helpful, professional and courteous at all times.

JC, Liverpool

★ ★ ★ ★ ★

Great service. I felt like my case was in safe hands.

Mr CT Liverpool

Good afternoon Daniel (Griffiths), Just a quick and massive thanks for dealing with everything regarding this claim, got the cheque yesterday and cashing today, huge life changing sum of money this so thanks again!

Mr C. Liverpool

Hello Daniel (Griffiths), I received your letter regarding the settling of my claim. I would just like to say thanks for all the assistance and hard work that you have put in these past few years to help me get the result that not only I believed in but what I hoped for. Kind Regards.

Mr G, Liverpool

Dear Lyndsay (Clark)
Thank you very much, I’m very impressed with your practice regarding my case. Therefore I’ll proudly refer you to all my family and friends in the future. A big thank you again.

Ms R, Liverpool

Dear Rachel Oakdene, Thanks for all the good work you have done for me, I really appreciate it. I’m glad about the outcome of all this, so thanks again for everything, I look forward to using Paul Crowley & Co again, see you soon.

Mr A. Liverpool

Dear Rachel Oakdene, I want to seize this opportunity to say thank you for the privilege to observe legal practice with you, particularly with police interviews. It was interesting and informative to attend court trials and conferences with clients. I appreciate the time you spent giving insight on cases you deal with. This experience is invaluable to me as it had such an impact on my perspective of the practicality of law. Thank you for the opportunity.

Miss A. Liverpool

An absolute pleasure to deal with and be guided by, such a pleasant and professional person. A big thanks to Jane (Butterworth) and her team.

Mr B, Liverpool

★ ★ ★ ★ ★

I was lucky enough to have Daniel (Rawcliffe) assist me when it came to light my landlord had not used a DPS with my deposit and was attempting to retain it. I was due to leave the country in a week and Daniel took this on board acting quickly. Throughout the process he was calm, professional and informative.
I have happily recommended this firm to friends and colleagues off the back of this experience. I would not hesitate in using Paul Crowley again. Once again, my thanks to Daniel for getting everything sorted so fast!

Mr JC Liverpool

★ ★ ★ ★ ★

Fantastic service super friendly staff.

AH Liverpool

Linda (Woods) thank you so much for everything you have done for my son and all the help you gave me, its much appreciated. When I had nobody to turn to, you helped me so much in my time of need. Thank you.

K and T, Liverpool

Dear Mark (Hayes), As a family, we would like to offer our sincere thanks for all your help and professionalism during our recent ordeal – we will be eternally grateful. Your dedication and determination went above and beyond your obligation and we doubt we could have been as served as well by any other solicitor. Many thanks.

J C C and O, Liverpool

★ ★ ★ ★

4 Star

LG Liverpool

★ ★ ★ ★ ★

The Firm is very good got paid out in very short period.

Mr AH Liverpool

★ ★ ★ ★ ★

Very professional, personalised and efficient service. Would recommend.

JB Liverpool

★ ★ ★ ★ ★

I used Jen (Carr) at Paul Crowley and Co to help me through the legal process after my grandad passed away. Jen was so attentive and thorough during the process. Her knowledge of wills and probate was such a fantastic help to me. She was very responsive and I couldn’t heap more praise on her. The firms pricing was very reasonable and it’s great to see the cash go to a local firm!!

Mr OM Liverpool

Michael (Fogarty), I am still in total bewilderment at how fast the conclusion and verdict was reached and delivered. I am amazed. I am immeasurably grateful for your help and support. Genuinely I am unable to express my thanks to you and Mr Duffy so a big pat on the back for both of you as you were right, as you had both said all along… thank you.


Fast, efficient, friendly service at a good price from Mike Carter and staff in the property department of Paul Crowley & Co – Breck Road Branch, Liverpool. Many thanks will use again.

DR, Liverpool

The service provided by Jenna (Gall) was excellent. Jenna was conscious and thoughtful in the way she dealt with our sale. She kept us up to date at every stage and was a pleasure to deal with.

Mr and Mrs H, Liverpool

Very happy with the service received, a BIG thank you to Jenna Gall, she made my experience easy and was very prompt.


I just want to say a big thank you to Rachel (Oakdene) and your team in the way you represented my son and the successful not guilty result he deserved. My son is so happy now that he can move forward with his life, with no criminal record. You are an amazing and caring team and I would recommend Paul Crowley Solicitors to anyone.

A, Huyton

Service was very good, no complaints whatsoever, would certainly recommend.


Everything was straight forward, clear and concise, very fast service.


No improvements needed all Conveyancing staff excellent.

CW and JM

We are very happy with the service we received. In particular Jenna Gall was great, an asset to your company. We will be recommending you to friends and family. Thank You.

C and SF

I would like to say how pleased I am with the service I have received from Jane. She has been incredibly efficient during the entire process of purchasing my new home and has responded to all my queries very quickly. Jane has been very understanding of my work commitments and has been flexible regarding the times of our communications. Jane’s depth of knowledge and professional experience was demonstrated throughout the entire process, particularly when she meticulously identified errors that the vendor’s solicitors had overlooked. I would highly recommend Jane and your company to anyone seeking to purchase a house, the service has been first rate, efficient and personal.


An excellent personal and highly professional service – thoroughly recommended.


Thank you so much for all your help Jane (Butterworth). I would not have been able to move into my apartment without it. You were fantastic!


I was really impressed by the personal service and the prompt updates I received. My claim was dealt with quickly and efficiently… and I won.


Thank you for the clear and concise advice. Precisely what you need to hear…not just what you want to hear.


Dear Michael (Fogarty), Just a quick note to express my eternal gratitude to you for your care and attention in dealing with my case. You dealt with me with great sensitivity during what has been an extremely difficult time for me and my family and I will always be grateful to you.

MW, Formby

Thank you very much for all your help regarding my mother’s estate.


My claim was settled very quickly. The service I received from Paul Crowley & Co Solicitors was second to none and exceeded my highest of expectations.

Mr F

Many thanks for the Rolls-Royce service. Your efforts on my behalf were very much appreciated.


My claim was dealt with professionally, expeditiously and I was extremely pleased with the outcome.


‘Thanks for everything Jane (Butterworth). You’ve been a star!’


I honestly cannot fault the level of service I received. Shame more companies don’t provide the same!


I was very pleased with the way my case was handled and my expectations were exceeded.


Thank you Paul (Crowley) for providing such an excellent service – I could not have wished for anything better.


My sister and I are very grateful for your kind and understanding advice during our very difficult time after the loss of our dad. Rest assured I shall be in touch in the future regarding further business.


Dear Kate. I am very thankful to you for seeing to my sisters will for me – it’s a big weight off my mind and I can now settle down in my new house.

Mrs E C

I have to express my satisfaction following my recent visit to your head office. The two receptionists were exceptionally busy but gave the most friendly, efficient and professional service I have experienced for a long time. Keep up the good work girls!


Thank you for your work which has been completed in a timely and efficient manner for which we are very grateful. Thank you once again for your helpful advise and completion of our instructions.

Mr & Mrs P

Jane, thanks for all your help… you have been a star as usual.


The whole service was great. Everything was done very well, thanks Jane (Butterworth). 10 out of 10.

Mr K J, Bootle

I have been working with the conveyancing team for a period of 2 years. The team are friendly and always willing to assist. They have been a very good asset to our business and I would have no hesitation in recommending their work.

MS, Financial Adviser

Jane Butterworth has been exceptional, extremely professional and highly efficient. I will definitely use your company again and will be recommending friends.

Mr and Mrs E

A sincere thank you for all your hard work and advice. We really appreciate it, you have undoubtedly been the most efficient conveyancer we have met (and we are on house no 5!) so thank you.


Jane, my thanks to you and your colleagues. I surely will recommend your firm if asked by anyone requiring your services.


Jane. Thank you again for all your hard work and time you put in for us regarding our house purchase. It is much appreciated and I would highly recommend you and Paul Crowley & Solicitors to anyone in the future.


Jane, thank you so much. Your work for us has been exceptional and we are really grateful.

A & PT

Lovely, friendly and positive, I would use your company again and recommend your firm to others.

Mr and Mrs K, Liverpool

Friendly and courteous staff. Everything explained in easy and understandable way. No complaints whatsoever.

G, Liverpool

I would and have already recommended your firm. More than pleased. Brilliant.

P, Liverpool

I would like to say a massive thank you to everyone in the family department who have helped me, but most of all from the bottom of my heart, Laura Emmett. She has been amazing.

RNL, Liverpool

We never felt left out of all events regarding it (our claim). Was well informed. Very professional. Keep up the brilliant work! Mr Paul Lowry is a brilliant member of your team.

Miss C B, Essex