One of the most unpleasant things to happen to us when going on holiday, is to fall ill. From the norovirus to salmonella, it can’t be helped. Though you can be compensated for the distress you’ve experienced.

Hayley Webster from our personal injury department advises on what you should do if you fall ill on holiday.

It may sound daunting to make a holiday sickness claim, especially with the recent news that the government are cracking down on those that make false or inappropriate claims.

Nevertheless, this crackdown from the government is in fact constructive, as it means those with genuine claims will gain priority and get the compensation they deserve over those with fraudulent prerogatives.

If you are unfortunate enough to fall ill on holiday, it is not only important, but obvious that the first thing you should do is seek medical advice – after all, your health is your most valuable entity!

For anyone travelling abroad, falling ill can be a very scary experience, if you find yourself in this position our experienced team at Paul Crowley & Co will provide you with expert legal advice and representation in all aspects of holiday illness cases ensuring you receive the best possible outcome.

Hayley Webster | Personal Injury Solicitor
Paul Crowley & Co.

Hopefully after medical attention you will be back on the road to recovery, though if symptoms persist and you choose to make a claim, it is important that you have evidence that reasons your pursuit for medical help; some form of diagnosis from the doctor/nurse would be ideal.

Secondly it would be useful to inform a manager, holiday rep or someone of authority of your condition and request them to keep a record of this. You too can also keep a record for additional proof, this may include photographs of any visible poor hygiene, cleanliness, etc. It may also beneficial to probe staff on any other complaints that have been made, or consider if any holiday makers have experienced similar symptoms.

Following your journey home, it is compulsory to make a written complaint on your experience of health whilst on holiday, this must be addressed to the holiday company. Along with this, see your doctor and address them on the matter too.

Seek legal advice from a reputable Solicitors

At Paul Crowley & Co, we are able to deal with individual claims as well as large group actions from specific hotels, having helped many clients achieve successful compensation settlements involving claims against the UK’s leading tour operators.

Holiday illness success stories

Read our Paul Crowley & Co case studies and find out how Hayley has helped families gain the compensation they deserve after their holiday was ruined after suffering a holiday illness.

Family compensated almost £20,000 for Holiday Illness

Family awarded almost £15,000 for holiday from hell

Client awarded £2,700 compensation for Holiday Illness

Holiday illness FAQ’s

If you have fallen ill whilst on holiday and are looking to make a claim, Paul Crowley & Co have provided the answers to the following frequently asked questions. Read more…


For a free no obligation chat call Hayley our Holiday Sickness expert now on 0151 264 7363 or text PAUL to 60060 or email us.