Dan Griffiths, Director and Head of Clinical Negligence, guides you through why so many patients become ‘lost in the system’, the consequences a patient can suffer as a result and how Paul Crowley & Co solicitors can help you claim the compensation you deserve.

In June 2023, NHS General Practitioners in England referred patients to consultants over 1 million times. Unfortunately, many of these patients go on to suffer further harm or injury due to their referral being ‘lost’, delayed, or denied.

What does being ‘lost in the system’ mean?

When you have a medical condition which requires specialist advice or treatment, your GP has a duty to request the correct tests/scans and refer you to a suitable specialist.

However, patients can be ‘lost’ due to administrative errors, including:

  • Losing test results or other records
  • Failure to report test results accurately
  • Delaying/cancelling appointments
  • Making incorrect referrals

What happens if I am ‘lost in the system’?

Simple errors such as making the wrong referral or forgetting to book a follow-up scan could have serious consequences for patients, including:

  • Receiving the wrong treatment / not receiving treatment at all
  • Missing out on a timely diagnosis
  • Worsening/new physical symptoms
  • Psychological symptoms

An example of a patient being ‘lost’ to follow up is where a patient is sent for a test which unfortunately shows they have cancer. The medical practitioner reviewing the results reports their findings incorrectly on the system.

Due to this administrative error, the patient is not diagnosed until later, for example when they begin to suffer from obvious symptoms. By this point, the cancer has developed further and is harder to treat.

“If you have suffered as a result of administrative error by a medical professional, call Paul Crowley & Co solicitors to speak to one of our experienced Clinical Negligence team today. Our team are passionate about achieving the best possible outcome for our clients and will guide you through each step of the legal process to ensure you obtain justice, closure and compensation.”

Dan Griffiths,
Head of Clinical Negligence

Why choose Paul Crowley & Co?

At Paul Crowley & Co Solicitors, we believe that your story deserves to be heard.

Our solicitors have extensive experience in handling Clinical Negligence cases where patients have suffered due to mistakes made by a medical practitioner, ranging from birth injuries to delayed diagnoses to fatal accidents.

We understand that making a claim can be a stressful and upsetting experience, especially if you or a loved one is already dealing with the impact of a medical error. In order to alleviate some of this stress, our team offers a free initial consultation with a compassionate and supportive solicitor.

Lost in the system – No Win No Fee compensation claims

We enter into No Win No Fee agreement with all of our Medical Negligence clients so if your claim is unsuccessful, you won’t incur any fees for the work we carry out.

Thanks to longstanding, close relationships with medical providers around the UK, Paul Crowley & Co can offer clients rehabilitation to correct the harm they have suffered, such as:

  • Physiotherapy
  • Psychological assessment
  • Cognitive Behavioural Therapy
  • Occupational Therapy
  • Steroid injections for pain management
  • Revision surgeries

Our team are passionate about achieving the best possible outcome for our clients and will guide you through each step of the legal process to ensure you obtain justice, closure and compensation.

Paul Crowley & Co on your side

If you think you may have a Clinical Negligence claim, Paul Crowley & Co solicitors are here to help. Contact our friendly team of Medical Negligence solicitors so we can discuss your case further.


For free no obligation legal advice call our medical negligence team now on 0151 264 7363 or email us.

Follow us on social media

Keep up-to-date with Paul Crowley & Co by following us on social media! Tweet us or message us on Facebook: