Quality Mark Client Feedback Questionnaire

We at Paul Crowley & Co pride ourselves on the quality of the service we provide to clients. As part of our commitment to improving that service we our client this feedback questionnaire. We would be grateful if you could help us by completing this questionnaire. Please be assured that this survey is completely confidential and unless you complete your name and address at the end we will not know who has taken part.

    Q1. How satisfied were you with our overall level of service? (required)

    Very satisfiedFairly satisfiedUndecidedFairly dissatisfiedVery dissatisfied

    Q1a. If dissatisfied, please tell us briefly why this is:

    Q2. Did we give you information/advice that was easy to understand? (required)

    Very easyFairly easyUndecidedFairly difficultVery difficult

    Q2a. How might we improve?

    Q3. How informative did you find our staff? (required)

    Very goodFairly goodUndecidedFairly poorVery poor

    Q4. How well did we keep you up-to-date with progress? (required)

    Very wellFairly wellUndecidedFairly poorVery poorNot Applicable (One off advice given)

    Q5. How well did we listen to what you had to say? (required)

    Very wellFairly wellUndecidedFairly poorVery poor

    Q6. Did we treat you fairly at all times? (required)

    YesNoDon’t know

    Q6a. If you believe you were treated unfairly due to e.g. your ethnic background, sex, religion or any other reason please tell us briefly what happened?

    Q7. Would you recommend us to someone else if they needed legal help or advice? (required)

    Certain toLikely toUndecidedUnlikely toCertain not to

    Q7a. Please give your reason(s)?

    Q8. Was the outcome of your case better, or worse or the same as we had advised you? (required)


    Q9. Please tell us how you heard about our organisation and whether it was easy or difficult to make initial contact? (required)

    Easy to make initial contactDifficult to make initial contact

    Q10. Do you have any further comments or suggestions that may help us to improve our level of service?

    Thank you for completing this questionnaire. Your responses are completely confidential.

    PLEASE NOTE : If you wish to leave your name and address below we may or may not contact you in connection with the information you have provided.